Unconscious Bias And Emotional Resilience

Unconscious Bias And Emotional Resilience

Psychotherapists, Counsellors, Psychologists, holistic therapists, psychiatrists and individuals involved in the mental health field, and other caring professionals work in roles where good interpersonal skills are vital for the quality of service they deliver. Interpersonal skills such as listening and thinking about how the other person may be feeling are fundamental. Caring for another is an especially stressful and emotionally demanding job to do. Our unconscious bias can influence many core tasks from engaging with service users, decision-making, collaborating with others and managing cases in your workload.

Emotional labour

When a profession involves working with people at their most vulnerable, strong emotions can occur in staff while at work but their role requires them to be emotionally neutral or display a different emotion to what they are feeling (for example being pleasant and calm when someone is hostile towards you).


This mismatch between what you might feel and what you are expected to display is called emotional labour and can be a major source of strain. This usually occurs because we are not aware how our unconscious bias impacts our emotions. Tharoor Associates has designed a one and half-day Master Class incorporating a manual Implicit Associate Test (devised by Tharoor Associates)based on the principlIses of the Harvard Implicit Test and along with this test and other tools explores Unconscious Bias and Emotional Resilience.

This interactive and practical workshop explores individual and cultural bias that impact on our working relationships. It allows people, in a safe environment to both understand unconscious bias and develop personal strategies to ensure personal biases and emotional resilience are effectively managed.

Date: September 16th and 17th

Day One: Registration 12.00pm for a 12.30pm Start – End 4.00pm
Day Two: Registration 9am for a 9.30am Start – End 4.00pm
Venue:  – North London Group Therapy, 9 Manor Gardens, London N7 6LA
Fee: £250 (Members £225), Organisations £300, Students £180 (Student members £150)


Day 1 – Half a day : Are you conscious of your unconscious bias


  • Defining unconscious bias
  • Recognising the science behind unconscious bias
  • Identifying personal and business reasons to tackle unconscious bias
  • Understanding organisational and individual biases and assessing their impact
  • Identifying strategies to minimise the impact of biases on key business and people functions
  • Creating personal strategies to minimise the impact of our own biases

Discussion points

  • Accepting that one’s perceptions may not always be correct
  • How different groups identify things differently( social identity theory)
  • How necessary it is to break the mould of labelling and stereotyping ( gender schema theory)
  • Can precise procedural instructions supplement context in communication?
  • Understand that in the workplace there are always multiple solutions – depending on personal perceptions
  • Being “conscious of your unconscious” as an ability to introduce or create a new point of view in the minds of others to facilitate change ( implicit associate test)
  • Understanding discrimination/ Relevant Legislation

Day Two – Emotional Resilience in the workplace:


It gives you very real and concrete benefits and should be an essential element of any staff development programme:

  • You are better able to maintain a positive work environment.
  • You are better able to influence outcomes in your favour, particularly when handling difficult prospects or tough negotiations.
  • You are better equipped to handle conflict and to make people feel like they are being listened to and understood
  • In general, you are better equipped to handle the ever-increasing pressures of a modern workplace.

Discussion points

This session sets out to provide your participants with the fundamental knowledge required to develop their awareness of EI and in doing so help them to perform more effectively.

This session is based on the 5 domains of Emotional Intelligence from Daniel Goleman’s book “Emotional Intelligence”: