28 Jul SAP’s Millennial CIO: Guiding principles for user-centric IT
Operational excellence, delivering projects on-time and within budget, is no longer the goal of IT, but has become the bedrock on which the CIO must build user trust and confidence. Collaboration with stakeholders to prioritize IT activities according to business needs is the hallmark of modern CIOs.
The shift from CIO as a technical caretaker to innovator is hard. Users are no longer willing to wait days, weeks, and months for IT to manage requests for help.
Changes in how people work add to the challenge. Whether in the office, at home in the middle of the night, or on the beach during a vacation, employees expect safe, secure, simple, and always-on access. For workers, having a secure mobile office is now a business necessity.
Given all this, the best CIOs emphasize a customer-centric view that places end-users, rather than systems, as the reference point for decision-making. In other words, user satisfaction has become a crucial metric for evaluating the success of IT.