On Tuesday, senior management of DNB, Norway’s largest bank and one of the biggest in the Nordic region, presented to investors in London ambitious plans to lift return on equity from 10.6% for the first nine months of 2017 to 12% in 2019 and to cut an already impressive cost/income ratio of 43.8% down to under 40%.
According to the World Economic Forum, Norway has the best digital infrastructure in the world. Only 6% of payments in the country are made in cash. Mobile personal banking transactions have quadrupled since 2013 at DNB and the bank has cut branch offices from 156 in 2013 to 57 at the start of this year.
This is a management team not short on confidence and well worth listening to about the future of digital banking.