Deloitte CIO Sheila Doyle Q&A – Recruitment, disruptive technologies and the changing nature of the CIO role

Deloitte CIO Sheila Doyle Q&A – Recruitment, disruptive technologies and the changing nature of the CIO role

Deloitte CIO Sheila Doyle discusses attracting and retaining tech talent, emerging technologies and the workplace of the future.

Deloitte Chief Information Officer Sheila Doyle believes in the importance of using disruptive technologies to build an environment conducive to attracting and retaining top talent who will better serve clients.

Speaking to CIO UK, Doyle discussed cyber security, vendor management, innovation, and the technologies and working cultures which will define the workplace of the future. Doyle also explained how she sees the CIO role, at the professional services giant at least, as being a ‘change agent’ and ‘interpreter’ – cutting through the noise to steer the organisation with a clear, long-term vision through an exciting but difficult journey. Her ultimate goal? Serving Deloitte’s clients seamlessly, across key services and in multiple countries.

What are your biggest challenges and opportunities, and how is the CIO function supporting the organisation’s priorites?
Following the creation of Deloitte North West Europe in 2017, we have been busy integrating 10 separate technology organisations across different geographies into one ‘Technology & Digital Services’ operating model. We now have a team of 36,000 people who focus on delivering excellent services to our clients, across many aspects of their business – whether it is audit, consulting, tax, legal, financial advisory or risk management services. Our priority is to attract and retain this talent and give our people opportunities to grow their skills and careers.

The average age of our workforce is 32. This young workforce has high expectations when it comes to technology. We constantly endeavour to meet these expectations by adopting the latest innovations, whether it is accelerating the delivery of key services such as Cloud@Deloitte, our internal cloud adoption service, or Digital Services, focused on creating a smarter working day for our employees. Our aim is to empower our employees with an easy, intuitive technology experience based upon co-creation and collaboration. The mobility of our employees is also crucial: they need to be able to work anywhere, anytime, and have a good work-life balance. That’s why we were very early adopters of mobility services and tools.

Which disruptive, emerging technologies do you expect to have the biggest impact on your organisation and sector?
Every year, Deloitte publishes its Tech Trends, which provides a detailed insight into the technologies that are likely to disrupt and influence organisations within the next 18-24 months. This year, three trends stand out for me. First is AI-powered organisations. Machine learning and robotic process automation are crucial technologies that are empowering our business models, including how we interact with, and deliver services to, clients and how we automate our internal processes.

Second is the connectivity of tomorrow. This means advanced network offerings to support how we connect a multitude of devices, support growth in IoT and move data quickly and securely around the world. I believe 5G and other developments are opening up new opportunities we can exploit.

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